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I see the "Sorry, your browser is not Java enabled" message.

I see the "Sorry, your browser is not Java enabled" message.
I see the "Sorry, your browser is not Java enabled" message. 

*** NOTE *** The information in this article is now updated and maintained here.

If you see the "Sorry, your web browser is not Java enabled" message display, please follow these instructions.

Step 1.
Verify that you are using the latest Java version. | Watch the Video Watch on YouTube


For browser-specific information, please see the tutorials linked below:



 Step 2. Specify which browser installation on your computer should use the latest Java version that you installed. Click the computer's Start button, and open Settings -> Control Panel. Double-click "Java" to open the Java Control Panel. In the Advanced tab, expand the "Default Java for browsers" option, and make sure that each check box is checked.


Java Control Panel



Step 3. Add the web site domain name where the ParaChat room is located to your Internet Explorer "Trusted sites" list (Tools menu -> Internet Options -> Security tab). Set the security level for your "Trusted sites" list to "Low". You may also need to add "*" to your "Trusted sites" list.


Step 4. Visit the web page that contains the ParaChat room using an alternate web browser such as Firefox, Chrome, Opera or Safari. If you are able to load the ParaChat room in an alternate web browser without issue, then the issue is likely caused by an Internet Explorer security setting. For information on working with Security Setting in Internet Explorer (which is the same as in Internet Explorer 6, 7, 8 and 9), please visit:


Change Internet Explorer Security Settings

Security zones: adding or removing websites


Step 5. Be certain that the Java Plug-in is Enabled In Internet Explorer.  Watch the Video Enable Java IE


Open an Internet Explorer browser window, pull down the Tools file menu, and click "Internet options".  Click the Programs tab, the click the "Manage Add-ons" button.  In the Manage Add-ons window, scroll down to the "Show:" menu, and select "All add-ons".  Locate "Java Plugin....." in the list, right-click on it, and be certain it is Enabled.  If it is Disabled, right-click on it, and choose "Enable".  Close the "Manage Add-ons" window, close the "Internet options" dialog, then close all open web browser tabs and windows so the change takes effect.  Relaunch Internet Explorer.

If you are a CUSTOMER who is embedding the ParaChat room code in your own web page, and you see the "Sorry, your web browser is not Java enabled" message display, please go to this Knowledgebase article.

If you are a Mobile Smart Phone or Tablet User: iPhone / iPad |  All Others


For more great technical help and how-to articles, visit Tech Help Knowledgebase!

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